Q: At these prices, are these items
seconds?
A: NO! Our products come directly from a reliable wholesaler. They are not seconds,
but the same high quality shirts that most specialty ad companies and
screen printers and embroiderers throughout the country use.
Q: If I use the Shopping Cart, How secure is
my purchase, and when will my credit card be charged?
A: We use Microsoft's bCentral for our shopping
cart. It provides a double password protected wall of security to access
credit card information. Your information is encrypted and very secure.
We do not charge your credit card until we check stock on your order, and know
that it is ready to be shipped. If we cannot ship your order exactly as
you ordered it, we will contact you before proceeding. See our
Privacy Statement for more about how your
information is stored.
Q: Can I buy samples of these items?
A: Samples and low-quantity orders are
welcome. Be aware of our $10.00 minimum on shipping on orders less than
$200.00.
See our Sample & Return
Policy for details.
Q: Do you provide Embroidery Services?
A: Highland Apparel Company provides you with the
services you need from our production facility in Monterey, VA. Embroidery
and printing charges will be separate from the product order, and will depend on
the complexity of the design and number of items that your are purchasing.
See our Decorating Page for details and
examples of the charges.
Q: How fast can I expect my order?
A: Blank goods will be shipped within
3 business
days. The Tri-Mountain supplier is in California, so it is within 1-3
shipping days of most of the United States. Rush
service available at an additional charge.
Q: Why are the items on your Promotional
Products site at different prices?
A: The promotional products site is set up with
different suppliers. The supplier for this apparel site has awarded us
better pricing for volume sales. We are passing the savings on to our
Internet customers because we know that Internet shoppers are looking for the
best deals.
Q: If I sign up for your mailing list, are you going to
send me a lot of advertisements?
A: We will only send informational e-mails to our
mailing list when our specials change, or when we feel that there is a
significant change to the site that our customers would like to know about.
On average, our supplier posts new specials every 1 - 2 weeks. If at any
time you feel that we are sending too much e-mail, you can unsubscribe
automatically, or you may e-mail us at
weborder@highlandapparel.com to
unsubscribe.
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