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 CATALOG #2 HOME PAGE


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 Highland Apparel's
other apparel sitess

Please note:
Each Highland Apparel site
uses a different supplier and
will have separate shipping
charges if you order from both sites.

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 We use and recommend
Bible software
 for your mobile digital device including
Palm, Pocket PC, Windows Mobile-based Smartphone, iPod and BlackBerry devices.

Click Here For more Info:
 Laridan Electronic Publishing

NOTICE: The Restocking Fee for Customer Initiated Returns in Catalog #2 is
$10.00 per order, or 15% of the total item price, whichever is greater. 
Other catalogs have varying fees and terms.  (See Returns section below).

Rules Regarding both Claims & Returns:

- You must  notify us about the return within 4 working days after receipt of merchandise, or the return may not be accepted by our supplier.

- YOU MUST CONTACT US FOR A RETURN AUTHORIZATION NUMBER (RA#) AND INSTRUCTIONS ABOUT WHICH WAREHOUSE TO RETURN THE ITEMS TO BEFORE RETURNING MERCHANDISE!!
(Do not send the merchandise to Monterey, VA office or the items will be refused!!)

AFTER  READING THE POLICY BELOW,  YOU MUST CONTACT US BY:

- Filling out the online Claims / Return Request Form
Wait for instructions by e-mail - if you do not get an e-mail from us within 2 working days, call us at 888-779-3312 and we can fax a form to you)
- You may also CLICK HERE for a Microsoft Word Claims / Return Request Form that you can fax to 888-284-7422.

CLAIMS: or Exchanges (ONLY for defective, or incorrect merchandise):

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If Merchandise is defective, stained, or otherwise damaged in any way, we will promptly replace the merchandise with an identical replacement item.  We reserve the right to send a call tag to return the damaged item.  

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If the merchandise was incorrect, and not what was indicated on your order or our invoice, then we will promptly send the correct item that was originally ordered and pay to have the incorrect item returned. 

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Defective merchandise must be returned to us with a piece of tape indicating the location of the flaw or stain.

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Shipping will be reimbursed for defective merchandise only.

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Additional items cannot be shipped with exchanges, but must be placed as a new order.

RETURNS: Customer Initiated Returns (for unwanted merchandise):

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Customer-initiated returns are returns made because the customer does not want the item for ANY reason, including "doesn't fit", "didn't like it" or "not what was expected". 

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Returned items MUST NOT be decorated, worn, or laundered.  They must be in new, and re-sellable condition.  Items returned that are not in re-sellable condition will not be returned to the customer.

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ALL customer-initiated returns including items ordered as samples will be charged a restocking fee.  The restocking fee depends on which catalog the items were ordered from:
    - Catalog 1: $10.00 flat restocking fee per order OR If you fill out your return request online, there will be no restocking fee, and we will e-mail a return label to return the items.
    - Catalog 2: The greater of $10.00 or 15% of the price paid for the returned items.
    - Catalog 3: The greater of $10.00 or 20% of the price paid for the returned items.

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The shipping cost to return the item(s) to the warehouse is the customer’s responsibility. - We recommend that items are shipped in a way that can be tracked.

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Credit will be issued after the items are received, and inspected at the warehouse, and the warehouse notifies us that the items are in new, and re-sellable condition.  (This may take as long as 2-3 weeks after the warehouse receives the items)  Credit can be applied to future orders, or will be returned in the same manner that it was received (credit card, PayPal, or check) at the customer’s request. 

We will try to answer any pre-order questions that you might have to insure that you will be happy with your purchase.  We discourage customers from ordering items to "try on" or "see if I like it" because the restocking fees and shipping charges often make it impractical for smaller orders to be returned.  (Additional sizing information can be found for Catalog1 at www.catalogsportswear.com.  Please call for sizing information from other catalogs before ordering if you are not sure of sizes.)
 

Highland Apparel Company
 PO BOX 147 - Monterey, VA 24465
 888-779-3312 toll free - 540-468-3314 fax
Copyright Highland Apparel Co. 2007

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We praise the Lord for his outpouring of wisdom, guidance, and love toward us.
Our hope is that we reflect Him for everyone we come in contact with
- in person, or over the internet to see.